Job Opportunity: Customer Associate - Freshers - 10th/12th Pass & Graduates

 Company: Jio Digital Life

Location: Hyderabad

Role: Customer Associate (Fresher)

Jio Digital Life, a prominent player in the telecommunications industry, is looking for dynamic and enthusiastic individuals to join their team as Customer Associates. This role is ideal for fresh graduates or individuals with no prior work experience, providing an exciting opportunity to launch a career in customer service and sales.

Key Responsibilities

As a Customer Associate at Jio, your primary responsibility will be to provide excellent customer service while promoting Jio products and services. The role involves a variety of tasks, all aimed at ensuring a positive customer experience and achieving business goals. Some of the key responsibilities include:

• Acquiring New Customers: You will be responsible for bringing in new customers to Jio by explaining the benefits of Jio’s offerings and encouraging them to purchase or subscribe to Jio services.
• Handling Customer Queries: You will handle calls from Jio customers, answering their queries and providing assistance with any concerns related to Jio’s products, services, or plans.
• Explaining Jio Recharge Options: A critical part of your role will involve explaining the various recharge options to Jio customers, assisting them in choosing the best plans that fit their needs.
• Selling Jio Connections: In addition to supporting existing customers, you will also work on selling new Jio connections to prospective customers by effectively communicating the advantages of switching to or choosing Jio services.
• Resolving Issues: It is important to resolve customer issues promptly and within the agreed timelines, ensuring a hassle-free experience for all customers.
• Ensuring Customer Delight: Your goal will be to ensure that every interaction leaves the customer satisfied, creating a positive and lasting impression of Jio’s brand.
• Data Management: You will capture customer details and any other relevant information during interactions, ensuring all records are accurate and up-to-date.
• Learning About Products and Services: You will be required to learn in-depth about Jio’s products, services, and plans, so that you can offer valuable insights to customers and recommend the best solutions.

Requirements

To be successful in this role, Jio is looking for candidates who possess the following skills and qualities:

• Education: A minimum of 10th grade or 10+2 education is preferred. While higher qualifications are welcome, the key requirement is the ability to learn and handle customer interactions effectively.
• Basic Communication Skills: You should have basic knowledge of reading and writing. The role will involve speaking with customers, so proficiency in the local language and good communication skills are essential.
• Smartphone Usage: Since you will be using mobile devices and technology to perform tasks, familiarity with smartphones is required.
• Sales & Customer Handling Skills: While prior sales experience is not mandatory, having an interest in sales and a customer-oriented approach will help you thrive in this role.
• Adaptability & Learning: You should be open to learning new things, as you will be expected to keep up with Jio’s evolving products, services, and offerings.
• Goal-Oriented: You should have a goal-driven attitude, focusing on achieving the targets and expectations set for you. The ability to stay motivated and reach performance goals is key.
• Language Proficiency: You should be comfortable speaking the local language to communicate with customers effectively.

Working Hours and Salary

• Job Type: This is a full-time, in-office position. You will be required to work on-site in Hyderabad.
• Working Days: The position follows a 5-day workweek.
• Salary: The salary details for this position are not disclosed at the moment but will be discussed during the interview process.

Application Link: Click here

Why Join Jio?

This is a fantastic opportunity to begin your career with a leading company in the telecom industry. Working with Jio offers valuable exposure to sales, customer service, and product knowledge, all of which will build your skillset and prepare you for future career growth. Plus, Jio’s dynamic and fast-paced work environment offers numerous opportunities for professional development and advancement.

If you are a fresh graduate or someone eager to start a career in customer service and sales, this role could be your perfect match. Join Jio Digital Life and help shape the future of digital connectivity while building your career!

If you meet the basic requirements and are excited about this role, apply today to become a part of the Jio family!